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Leaders in Zero Liquid Discharge.

With the purchase of a VACUDEST system, we offer our customers the opportunity to sign a maintenance contract. This is how we ensure regular controls are in place to minimise the risk of technical problems.

Our customers can choose the frequency of maintenance visits, which are carried out by our service technicians. We recommend a period of about six to eight months. Generally, preventative maintenance ensures that the system continues to run smoothly and preserves the value of your investment in the long run.

 

As well as these maintenance visits, customers with a maintenance contract also receive a number of other attractive benefits. For example, upon request, we can carry out a software update on the Vacutouch machine control during our visit. The operator is therefore absolutely certain at all times that the software is completely up-to-date.

 

If there are any process-related faults, all actions are analysed in our application centre. We then run a further lab test, which shows up any faults so that they can be repaired quickly and reliably.

 

Both the software update and the lab test are available to customers with maintenance contracts, completely free of charge.

 

A further advantage of our maintenance contract is the flat rate for travel costs. Regardless of the location from where our service technician is travelling to you, with a maintenance contract, you only pay from the nearest location. This also applies when we drop by for repairs.

 

Trends in recent years have shown that maintenance contracts are worth having. More and more customers are signing maintenance contracts when they purchase a system so that they can extend the warranty on their VACUDEST by additional 12 months.

 

Are you an existing customer who is yet to sign a maintenance contract? You can easily get in touch with your contact person or you can send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will gladly send you a contract offer at any time.

 

Well informed but still have questions?

Our experts have the answer.

Contact us now

Requests

You have questions on our VACUDEST systems?

Kindly contact us!

 

Your contact is:

Thomas Dotterweich
 Senior Sales Engineer

+49 7627 9239-306
thomasm.dotterweich@h2o-de.com

Service

You need consumables, spare parts or a maintenance date?

We will be pleased to assist you!

 

Your contact is:

Carles Fité
 Technical Customer Support

+49 7627 9239-888
carles.fite@h2o-de.com

Career

You want to be part of our team and create the wastewater-free future with us?

We will tell you how!

 

Your contact is:

Bettina Böhringer
Human Resources

+49 7627 9239-201
career@h2o-de.com